FREE SHIPPING on orders over $30

FAQ

GENERAL QUESTIONS

How much is shipping?

We offer FREE SHIPPING on orders over $30, and a flat rate of $4 on all orders below $30 for domestic shipments. We do offer an overnight option for $25. Please note that most orders arrive within 3-5 days. Tracking numbers are provided on all orders. Note that we process all order within 24 business hours. You will receive shipping confirmation with tracking once your order ships.

International Shipping:
We do offer international shipping, please see below for rates. You will also find these options during checkout. United States Outlying Islands: $10, Canada: $10, Europe: $15, Rest of the World: $20 

What is your return policy?

If for any reason you are not completely satisfied with your purchase, we will refund any unused items within 30 days of purchase. The amount refunded will be the price of the product minus any shipping charged. Once you contact us we will send you a return shipping label and Return Authorization number for reference. Please email returns@mosimei.com and we will be happy to help.

Can I exchange my product?

Due to the nature of our product, we do not accept exchanges. However please refer to our refund policy if you are not happy with your purchase. We want to make sure you are completely satisfied so we will do our best to assist you in getting the perfect hue for you!

Do you charge sales tax?

If you live in the state of Georgia, we do. If you live outside of the state of Georgia, we do not.

What forms of payment do you accept?

We accept all major credit cards and paypal.



PRODUCT QUESTIONS

Do your products contain toxins such as Formaldehyde, DBP, and Toluene?

Nope. As a matter of fact, we have also eliminated Formaldehyde Resin and Camphor which makes our polish free of all 7 known harmful chemicals.

Do I need to use your base and top coat?

We do recommend you use our base and top coats as they are specifically designed to be used with MOSI MEI nail hues. Using our nail treatments in conjunction with our hues gives you the longest lasting and high shine finish possible.  

Are your products cruelty free?

Absolutely! We do not conduct any animal testing at any stage. As a matter of fact, our products are even Vegan friendly.  

How many coats are needed?

Some polishes will look nice with only 1 coat, but we like 2 coats of nail hue for the most flawless looking finish.

Do I need a UV or LED  light?

Nope. Our polishes are air dry. You can use our quick dry drops to speed up the process. They will be dry to the touch within 1 minute and completely dry within 5 minutes. 

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